Unheard by Pankhuree (“Unheard”, “we”, “us”, or “our”), operated by [legal entity / proprietor name], is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using our website [website URL] or any of our services, you agree to the practices described here.
Information you give us. Your name, email address, age, city, and phone or WhatsApp number, provided when you complete the Body-Mind Assessment, fill an enquiry or lead form, book a consultation, or contact us.
Health and wellness information. Through the assessment and during consultations or sessions, you may share sensitive information about your physical and mental health, symptoms, medical history, and personal experiences. We treat this as sensitive personal data and handle it with additional care.
Payment information. Payments on our website are processed by a secure third-party payment gateway. We do not collect or store your card, UPI, net banking, or bank account details on our servers. That information is handled directly by the payment gateway under its own privacy policy and security standards.
Technical and usage data. Your IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.
We process your information based on your consent and on the need to provide the services you request, in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules. For sensitive personal data, including health information, we rely on your explicit consent. You may withdraw your consent at any time by contacting us, though this may affect our ability to provide certain services.
Information you share during counselling, craniosacral, or other one-on-one sessions is treated as confidential. We do not disclose it except with your consent, where required by law, or where there is a serious risk of harm to you or to others.
We do not sell your personal data. We may share it with:
Some of these providers may store data on servers located outside India. Where this happens, we take reasonable steps to ensure your data receives appropriate protection.
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is fully secure, however, and we cannot guarantee absolute security.
We keep your information only for as long as needed to fulfil the purposes set out in this policy, or for as long as required by law. After that, it is deleted or anonymised.
Our website uses cookies and similar technologies for functionality and analytics. You can manage or disable cookies through your browser settings, though some features may not work as intended if you do.
You may request to access, correct, or delete your personal data, withdraw consent, or opt out of marketing communications by contacting us at . We will respond within a reasonable time, in accordance with applicable law.
Our services and website are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18.
We may update this policy from time to time. The current version will always be posted on this page with a revised “Last updated” date.
In accordance with applicable Indian law, you can contact us with any questions, concerns, or grievances about your personal data:
Unheard by Pankhuree
Email: unheardbypankhuree@gmail.com
WhatsApp / Phone: 8149220269